Posts tagged apology
How to Apologize Effectively in 5 Steps

These non-apologies essentially blame the other person for feeling upset or hurt. There isn’t acknowledgment on the part of the person who did the hurting so they aren’t real apologies. That’s the key, acknowledgment of one’s own actions. The non-apologies are defensive statements that endeavor to get the person who is doing the apologizing “off the hook.” The statements don’t take responsibility for the person’s actions so they aren’t real apologies.

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